Returns & Refunds
100% satisfaction guaranteed. Easy returns within 7 days.
7
Day Return Window
Return any item within 7 days of delivery for a full refund
How to Return an Item
1
Request Return
Contact our support team or submit a return request from your order history
2
Pack Item
Pack the item in its original packaging with all tags attached
3
Ship Back
Ship the item using the provided return label or preferred courier
4
Get Refund
Receive your refund within 5-7 business days after inspection
Eligible for Return
- Items in original, unused condition
- All original tags and packaging intact
- Return requested within 7 days of delivery
- Defective or damaged items
- Wrong item received
Not Eligible for Return
- Items worn, washed, or altered
- Missing original tags or packaging
- Return requested after 7 days
- Personal items (underwear, swimwear)
- Items marked as "Final Sale"
Refund Timeline
| Payment Method | Processing Time |
|---|---|
| Bank Transfer | 3-5 business days |
| Credit Card | 5-7 business days |
| E-Wallet (GoPay, OVO, DANA) | 1-3 business days |
| Virtual Account | 3-5 business days |
Refund processing begins after we receive and inspect your returned item.
Ready to Start a Return?
Contact our support team or visit your order history to initiate a return.